Front Desk Operations Lead

Company Description Utsav Camp Sariska, a serene nature retreat nestled near the boulders of Tehla, provides guests with a unique opportunity to reconnect with Mother Nature. Founded by Luv Shekhawat, a seasoned naturalist with over 20 years of hospitality management experience, the retreat embodies love, devotion, and a deep connection to the natural environment. It offers an immersive experience of tranquility and balance amidst stunning natural surroundings.

Role Description

The Front Office Manager will oversee daily front office operations, ensuring efficient office administration and delivering exceptional guest services. Responsibilities include managing check-ins and check-outs, supervising front office staff, addressing guest inquiries, and ensuring high customer satisfaction. This full-time, on-site position is based in Sariska and requires hands-on involvement in front office management and customer engagement.

Qualifications

Proficiency in Office Administration and Front Office operations

Strong focus on Customer Service and ensuring Customer Satisfaction

Excellent Communication skills and ability to engage effectively with guests

Leadership, organizational, and problem-solving skills

Previous hospitality or hotel management experience is an advantage

Bachelor’s degree in Hospitality, Business Management, or a related field is preferred