Technical Support Specialist

About the Role :

We are looking for a highly motivated and technically skilled Ad Tech Technical Support Specialist to join our team. In this role, you will act as the primary point of contact for troubleshooting and resolving issues related to advertising campaigns, programmatic deals, and platform integrations. Your expertise will help bridge the gap between advertisers, publishers, and our internal product and engineering teams.

Key Responsibilities :

• Provide timely and accurate technical support to clients, focusing on campaign setup, delivery, performance issues, and deal troubleshooting.
• Diagnose and resolve complex issues related to ad tags, tracking, discrepancies, targeting, and delivery in real-time bidding (RTB) environments.
• Understand and support private marketplace (PMP) and programmatic guaranteed (PG) deals involving DSPs, SSPs, and ad servers.
• Collaborate with advertisers, publishers, and internal stakeholders to ensure successful campaign execution and optimization.
• Monitor and troubleshoot integrations with third-party platforms (e.g., Google Ad Manager, DV360, TAM, etc.).
• Escalate unresolved issues to Engineering or Product teams and follow up to ensure resolution.
• Document technical issues and solutions to build a knowledge base for internal and external users.
• Stay updated on the latest trends in ad technology and programmatic advertising.

Required Qualifications :