Key Account Manager

Purpose of the Job :

Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and cloud related new product solutions. Deliverables (Maximum 5-6 key responsibilities)

Deliverables

• Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
• Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
• Augment solution selling, and drive new product penetration in emerging markets
• Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
• Ensure the account business target achievement on : Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges :

Decision level

Prime : Final Decision Making authority, accountable to the Management.

Shared : Decisions reached jointly with peers on a collective basis

Contributory : Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies) :