Service Delivery Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Join us in bringing joy to customer 9 is a leading provider of cloud contact center software empowering businesses worldwide with the innovation and agility of the cloud.

Living our values every day fosters our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and promote an inclusive environment empowering employees to bring their authentic selves to work.

About Five9

Five9 is a global leader in cloud software for the enterprise contact center market powering billions of customer interactions annually. Since 2001 Five9 has been at the forefront of the cloud revolution helping organizations deliver exceptional customer experiences improve productivity and achieve measurable business outcomes.

We are expanding our engineering and delivery teams inBangalore and are seeking passionate professionals to help design implement and scale Five9s next-generation cloud-native services.

Role Overview

As a part of the Service Delivery team you will play a pivotal role in ensuring successful deployment and post-implementation support of Five9s intelligent cloud contact center solutions. You will partner with customers to understand their business objectives configure solutions tailored to their needs and ensure a seamless transition to production.

Key Responsibilities

Lead the implementation and MACD (Move / Add / Change / Delete) operations for Five9 solutions across customer environments.

Collaborate with business stakeholders and technical teams to translate requirements into effective solution configurations.

Serve as a product SME and technical consultant providing guidance on best practices optimization and integration.

Configure integrate and validate Five9 products ensuring operational readiness and alignment with customer processes.

Support user acceptance testing (UAT) and conduct end-user training sessions prior to production rollout.

Proactively troubleshoot implementation and integration issues maintaining clear and timely communication with customers.

Collaborate with Engineering Customer Success and Support teams to drive continuous improvement in service delivery quality.

Qualifications & Skills

Strong understanding of omnichannel communication technologies and contact center ecosystems.

Proficiency in SQL (mandatory).

Working knowledge of IP Networking REST APIs and cloud infrastructure (AWS / Azure).

Hands-on experience with one or more contact center platforms such as Five9 Cisco UCCE Amazon Connect NICE inContact Twilio Avaya or Genesys.

Exposure to outbound contact center systems (dialer ACD IVR campaign management).

Familiarity with Linux Nginx and Redis is preferred.

Strong problem-solving and analytical skills with a structured approach to issue resolution.

Excellent communication and consultative skills with a customer-first mindset.

EHR implementation experience is a plus.

Why Five9

At Five9 we believe that technology is only as powerful as the people behind it. Youll be part of a team that values collaboration innovation and accountability and youll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience :

Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full Time

Experience : years

Vacancy : 1