Customer Service Specialist

Company Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24 / 7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of opportunities. As remote work grows, PerPenny stands at the forefront, simplifying the freelance experience for all.

Role Description

This is a full-time, for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and managing customer interactions predominantly over the phone. Daily tasks will include addressing customer inquiries, resolving issues, and enhancing the overall customer experience.

Qualifications

Customer Support, Customer Satisfaction, and Customer Service skills

Proficiency in Phone Etiquette and delivering excellent Customer Experience

Strong communication and interpersonal skills

Ability to handle challenging customer situations with patience and professionalism

Experience with CRM software is a plus

Bachelor’s degree in a relevant field is preferred