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Guest Relations Executive
Guest Relations ExecutiveLohono Stays • Alibag, Maharashtra, India
Guest Relations Executive

Guest Relations Executive

Lohono Stays • Alibag, Maharashtra, India
1 day ago
Job description

Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality, ” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.

The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally.

What sets Lohono Stays apart is its end-to-end hospitality service, which includes :

  • Curated luxury homes with world-class design and amenities
  • 24x7 concierge services for personalized experiences
  • Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay
  • Event hosting and celebration planning in bespoke settings

Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.

For more information visit www.lohono.com

Designation : Guest Relation Executive

Location : Alibaug

Key Responsibilities :

  • Review arrival lists and ensure personalized guest welcome.
  • Attend to special guests (e.g., VIPs), resolving their queries and ensuring satisfaction.
  • Assist in preparing welcome kits (e.g., room service menus, local area information).
  • Provide guests with information about amenities, venues, and services.
  • Build rapport with guests and anticipate their needs proactively.
  • Assist with guest tasks like confirming travel arrangements or managing special requests.
  • Address and resolve guest complaints professionally; escalate complex issues when necessary.
  • Maintain accurate records in the guest logbook.
  • Ensure compliance with health, hygiene, and service quality standards.
  • BU : Lohono Stays

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    Guest Relation Executive • Alibag, Maharashtra, India

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