Inamo - City Head

City Head the Role :

Inamo, Indias largest quick commerce enablement company, is hiring City Operations Leads to run end-to-end quick commerce operations in key metros. This role demands strong leadership, operational excellence, and the ability to scale high-velocity businesses.

Key Responsibilities :

• Lead large cross-functional city teams including Store Managers, Shift In-charges, Pickers / Packers, Rider Coaches, Field Executives and Sourcing teams to deliver outstanding customer experience.
• Oversee new store launches, onboarding and training within defined timelines.
• Manage daily store KPIs delivery time, fill rates, customer promise adherence.
• Drive rider fleet performance through training, compliance, and process adherence to minimize delivery breaches, COD losses and customer complaints.
• Benchmark best practices and feed insights to central teams on operations and commercials to help Inamo remain the employer of choice.
• Collaborate with central functions to ensure smooth processes and seamless change management.
• Act as the brand ambassador for Inamo in your geography.

(ref : iimjobs.com)