Facilities Operations Lead

Facility Supervisor

At NETSCOUT we are an elite force of trailblazers, innovators and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT :

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the Role & the Team :

As a member of NETSCOUT’s Real Estate and Facilities team, this position supports our regional office in Bangalore, India and will report to the Director of Real Estate. The successful candidate must operate as a true partner within the local and Global team and have a proven track-record of expertise and a passion for facilities management.

The optimal candidate will be an experienced, vibrant and engaging professional. They should understand the nuance of being approachable, while at the same time consultative – providing direction / recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.

The role will initially be a contract position through our Agency partner with the possibility of transferring to full time employee status for the right candidate.

Responsibilities :

Maintenance : Planning and coordinating maintenance work, including preventative maintenance and unscheduled repairs to electrical (UPS), plumbing (bathroom and sprinkler systems), lighting, furniture, etc.

Renovations : Coordinating updates and renovations, and inputting into design stages to identify future maintenance issues

First point of contact between NetScout and the landlord

Safety inspections : Conducting routine safety inspections to ensure buildings meet health and safety standards

Equipment : Replacing existing equipment and installing new equipment and tracking inventory for consumable supplies

Contractors : Negotiating contracts per standard corporate terms with service providers

Support services : Overseeing support services such as cleaning, catering, hospitality, security, parking, etc.

Records : Maintaining records as per company guidelines

Collaboration : Work closely with IT, Finance, Engineering and other departments to ensure that the building is working according to their needs

Staff : Supervising facilities staff

Finance : Managing budgets and accounts and working with finance team to ensure payments are made according to the contracts / POs.

Environmental : Work with corporate environmental team to find ways to reduce carbon emissions and waste

working with HR to coordinate safety training

Preferred Qualifications and Skills

Over 9 years experience working in Commercial Real Estate

A minimum of 5 years related hands on experience troubleshooting and repairing Access, Camera, HVAC, and other systems (EG : EMERGENCY GENERATORS, FIRE ALARM SYSTEMS ETC)

Advance experience with building automation systems

Ability to respond quickly during on or off duty hours to emergency situations, summoning additional assistance as needed.

Ability to comprehend, analyze and interpret building drawings and complex business documents

Ability to write technical statements or work and methods of procedures

Ability to write reports and conduct facilities critical and non-critical building and equipment inspections

Ability to respond to sensitive issues, complex inquiries or complaints from customers, co-workers, supervisors, and / or management.

Experience working within a team delivering high user satisfaction results.

Experience in managing the health and safety aspects of the office space

Additional Information :

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company, we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.