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Ecommerce Manager

Ecommerce Manager

CIEL HRIndia
16 days ago
Job description

Role - E-Commerce Manager

About the Company

  • It is a French based luxury decorative hardware and home décor Design Studio serving discerning interiors across the USA and Europe.

Key Responsibilities ∙ Manage and optimize product listings across Shopify, Etsy, 1stDibs, and Amazon (titles, images, tags, inventory) ∙ Improve UX / UI on Shopify with a mobile-first approach and performance-focused updates ∙ Ensure daily marketplace activity to boost algorithm ranking and visibility ∙ Conduct SEO audits, A / B testing, and implement CRO strategies for listings ∙ Maintain consistent, brand-aligned product content and visuals ∙ Coordinate creation and upload of optimized product images ∙ Sync inventory and shipping details across all platforms; flag discrepancies ∙ Monitor returns, delivery timelines, and customer communication quality ∙ Track reviews, resolve escalations, and apply customer feedback ∙ Use templates or AI tools (e.g., ChatGPT) for efficient and premium responses ∙ Oversee freelancers and junior support for listing, formatting, and backend updates ∙ Follow through on directives from founders and brand managers ∙ Track key KPIs (AOV, CAC, CR, bounce rates, inventory health) weekly ∙ Generate actionable reports from Shopify, Google Analytics, and marketplaces ∙ Align updates and campaigns with marketing and content teams.

Your Core Responsibilities

  • Own and scale our Shopify storefront performance : CRO, UX, mobile speed, conversion.
  • Define and implement ecommerce growth strategy across organic, paid, CRM, and referrals.
  • Oversee and continuously improve tracking stack : GA4, GTM, Meta Pixel, CAPI.
  • Drive analytics reporting and dashboards (Zoho, Looker Studio, or similar).
  • Lead the optimization of product pages, homepage, navigation, and checkout flows.
  • Manage the Shopify app stack (e.g., AfterSell, Klaviyo, reviews, subscriptions).
  • Run structured A / B testing, multivariate testing, and usability audits.
  • Collaborate with our developer (Liquid expert) on theme speed, schema, and SEO markup.
  • Align content, keywords, and SEO best practices across collections and PDPs.
  • Maintain feed integrity for Google Merchant Center, Meta Catalog, and email integrations.
  • Ensure compliance with privacy laws (GDPR / CCPA) and cookie management.
  • Lead conversion rate optimization : from cart logic to post-purchase flows.
  • Monitor bounce rate, session time, and product engagement.
  • Own and improve product catalog : tags, variants, meta fields, SEO titles / descriptions.
  • Champion agile workflows using Zoho Projects (optionally JIRA).
  • You’ll Be Measured On

  • Uplift in conversion rate, mobile performance, and SEO rankings
  • Reduction in cart abandonment and bounce rates
  • Growth in AOV and repeat purchase rate
  • Tracking accuracy and data completeness
  • On-time sprint execution and task delivery ∙ ​ Qualifications & Skills ∙ Proven experience managing Shopify ∙ Strong execution mindset — hands-on, proactive, and highly accountable ∙ Ability to think in systems — you spot inefficiencies and build processes to solve them ∙ Deep understanding of UX, SEO, product presentation, and CRO in an e- commerce context ∙ High sensitivity to brand tone, visual identity, and luxury customer expectations ∙ Strong written communication and content judgment, especially for product storytelling ∙ Comfortable using tools like Google Analytics, Shopify Reports, and AI assistants (e.g., ChatGPT) ∙ Experience managing freelancers or junior team members and working cross- functionally ∙ Independent, organized, and process-driven — able to take ownership and deliver without micromanagement
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    Manager Ecommerce • India

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