Walkin at Infosys BPM - Service desk - International Voice - Bengaluru

Job description

Join Infosys BPM Kickstart Your Career in Service Desk / Tech Support!

Locations : Bengaluru (Interview), Job Locations : Bangalore

Walk-In Dates : 27th November 2025

Time : 10 : 00 AM to 2 : 00 PM

Venue : Infosys BPM Hiring Center

785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078, Land Mark : Sindhoora Convention Center

Mode : 100% Work from Office (WFO)

Location : Bangalore | Work Mode : 100% Work from Office | Shifts : US / Rotational | Eligibility : Full-Time Graduates (0 – 1 Year Exp.)

Your Launchpad into the Corporate World

Are you ready to power global enterprises with your communication skills and tech know-how? At Infosys BPM, we are looking for energetic and motivated freshers and early-career professionals to join our IT Service Desk – Voice Process teams.

This is more than just a job — it's your gateway to the world of enterprise IT and customer excellence.

Open Roles

IT Service Desk – Voice Support

Be the first line of defense for our global clients! Provide tech support and resolve queries related to :

VPN, O365, drivers, Active Directory, and OS troubleshooting

Tools like ServiceNow, Remedy, Control-M

Networking basics, cloud computing, and Microsoft productivity tools

What you’ll do :

Attend client issues via calls, chats, or emails

Solve problems independently using structured thinking

Maintain professionalism, empathy, and urgency in every interaction

Work with ticketing tools and document case progress

Must-Haves

Excellent communication skills (English – verbal & written)

Willingness to work in 24 / 7 rotational shifts (including US hours)

Full-time graduate degree (any stream)

Commitment to 100% Work from Office (no hybrid)

Quick learners with a problem-solving mindset

Good to Have

Experience with ticketing tools or basic technical support

Understanding of IT fundamentals or customer service etiquette

Certifications in Customer Service, ITIL, or tech support (a plus!)

What You Need to Bring

Excellent communication skills (written & verbal – English)

Willingness to work in US time zones (Night Shifts)

Any Full-time Graduate (No backlogs)

Commitment to 100% Work from Office (No Hybrid)

Readiness to complete client-specific training

Ability to handle 24x7 rotational shifts

Mandatory Documents to Carry

Updated printout of your resume

Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

All original academic documents for verification :

10th & 12th Marksheets

Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

Carry a copy of this email / invitation

Register your application in advance

Walk into the Infosys Bengaluru JP Nagar Campus on 27th November 2025 between 10 : 00 AM – 2 : 00 PM

Why Join Infosys BPM?

Structured training programs to help you upskill and grow

Hands-on exposure to global clients and real-time challenges

Fast-paced, supportive, and inclusive work environment

Industry-recognized brand that values talent, growth, and learning

Clear career path for those who want to move into IT, operations, or leadership

Ready to Elevate Your Career?

If you're driven, articulate, and looking to build a strong foundation in IT service delivery, apply now and become part of the Infosys BPM legacy.

Apply Today! Let your voice be heard and make a difference, one call at a time.

Interested in Joining Infosys BPM? We’d Love to Hear from You!

Note : Only candidates who are comfortable with 24x7 rotational shifts and Work from Office (WFO) should apply.

We’re excited to meet driven professionals who are ready to grow with Infosys BPM. Let’s build your career, together!

Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR