Learning and Development Leader

PURPOSE

To lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives.

REPORTS TO

Operations Head | L&D Head

INTERACTS WITH

External : Hospitality Institutes, Vendors / Training Services, Govt Regulatory bodies

Internal : Internal Team – Functional Heads, Managers, Supervisors, Staff, Interns, Contractual Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

• Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement.
• Develop annual and monthly training plans to enhance operational efficiency and service quality.
• Define training objectives focused on achieving organizational growth and delivering high-quality service.
• Plan and deliver effective training programs using a diverse range of instructional methods—including in-person sessions, virtual platforms, hands-on activities, and e-learning modules strategically tailored to meet varying learner needs and operational goals.

Applied Learning

People Management

Business and Financial Acumen

Leadership

Compliance & Risk Management

Occupational Health & Safety Responsibilities