Duty Officer

The Offer

• Join a well known brand within Media & Entertainment
• A role that offers a breadth of learning opportunities
• Leadership Role

The Job

A Duty Officer plays a crucial role in overseeing the operations and ensuring a smooth, enjoyable experience for cinemagoers. Here’s a general outline of their responsibilities :

Key Responsibilities

1. Customer Service

Address customer inquiries, complaints, and feedback.

Ensure customers have a positive experience, handling any issues with empathy and efficiency.

2. Staff Management :

Supervise and manage on-duty staff, including ushers, box office, and concession stand employees.

Ensure staff adhere to service protocols, maintain cleanliness, and follow operational guidelines.

3. Operational Management :

Oversee day-to-day activities and address any disruptions in service or technical issues (e.g., sound, projection).

The Profile

The Employer

Our client is the diversification venture of the INOX Group into entertainment. Our client's mission is to be the leader in the cinema exhibition industry, in every aspect right from the quality and choice of cinema to the varied services offered and eventually the highest market share.