Mashreq - Assistant Manager - Business Banking

Assistant Manager - Business Banking VRM.

Department - Business Banking.

Direct Supervisor - Area Manager, Business Banking.

Job Number : 2 Job Purpose.

• Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel.
• Assist the management in formulation of business strategy for Neobiz & Micro and to work closely with proposition, finance and investment advisory for successful delivery of the strategy.
• Manage the team of Business Banking Virtual Relationship Managers.
• Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coaching.
• Dimensions Operating Dimension Areas Annual FER (AED) Annual Liability Growth Number of Staff VRM Channel 72,000,000 136,000,000 10 Capital Expenditure Budget NA NA NA NA Key Result Areas.
• Strategic. Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired "customer experience".
• This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members.
• Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets.
• Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.
• Develop and implement in conjunction with other stakeholder's service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.
• Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements.
• FX achievements, Trade achievements, Insurance & Investment achievements, NTB Account openings, DTR / Compliance / AML query clearance, KYC / CPRA remediation.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Financial - Complete ownership of the financial commitments for the assigned team.
• Drive sales and develop efficient plans aimed at enhancing VRMs productivity and minimizing budgets.
• Planning and monitoring of sales activities via sales activity tracker productivity metrics and KPI for the business.

People :

(ref : iimjobs.com)