Senior Business Systems Analyst

The opportunity

At Unity we are driving the wholesale adoption of Real-Time 3D (RT3D) across many different businesses and industries. We strive to help companies accelerate through their digital transformation programs and create the foundations for Web 3.0.

Key to our success is delivering exceptional customer experiences and driving meaningful interactions with our clients. As part of our commitment to excellence we are seeking a talented Systems Administrator with expertise in customer success tools such as Zendesk Salesforce Service Cloud or Gainsight to join our team.

This role reports to the Systems and Performance Manager in the Product and Operations Organization within Customer Success and Operations.

What youll be doing

• Administer and configure customer success platforms in accordance with business needs and best practices. Customize Zendesk workflows ticket forms automation and integrations to streamline support processes and enhance customer interactions. Manage user access roles and permissions effectively. Provide technical support and ensure the timely resolution of performance issues.
• Monitor system performance. Conduct regular assessments to ensure data integrity and compliance with security standards.
• Drive user adoption through comprehensive training programs ensuring that Customer Success teams are proficient in using the tools. Create and maintain up-to-date documentation of systems processes procedures user guides and best practices for tool usage.
• Identify ways to enhance the efficiency and reliability of support processes and propose workflow improvements with guidance from senior team members.
• Collaborate with third-party vendors and internal stakeholders to evaluate and implement new solutions that enhance customer success operations. Stay informed about trends best practices and emerging technologies in customer success platforms.

What were looking for

You might also have

Additional information

Life at Unity

We offer a wide range of benefits designed to support employees well-being and work-life balance. You can read more about them on our career page.

Unity NYSE : U is the leading platform to create and grow games and interactive experiences. Creators ranging from game developers to artists architects automotive designers infrastructure experts filmmakers and more use Unity to bring their imaginations to life across multiple platforms from mobile PC and console to spatial computing.

As of the third quarter of 2024 more than 70% of the top 1000 mobile games were made with Unity and in 2024 Made with Unity applications had an average of 3.7 billion downloads per month. For more information please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. Therefore we provide employment opportunities without regard to age race color ancestry national origin disability gender or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes / CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Required Experience :

Senior IC

Key Skills

Administration And Accounting,Law Enforcement,AECOM,Apache,ABB,Corporate Development

Employment Type : Full Time

Experience : years

Vacancy : 1