Manager SAP Consultant

SAP Functional Issue Co-Ordinator

Key Skills

• SAP Functional Support (SD / MM / FI / CO / PP / WM / PM / QM etc.)
• Issue Tracking & Resolution (Ticketing tools like ZohoDesk / Solution Manager)
• Business User Support & Training
• SAP Master Data Management
• UAT / Regression Testing
• Root Cause Analysis & Documentation
• Stakeholder Communication
• Change Request Coordination
• Basic SAP Configuration Knowledge
• SLA Compliance & Reporting
• Coordinate and manage day-to-day SAP functional issues across multiple modules.
• Act as a single point of contact for business users for SAP-related issues and requests.
• Liaise with SAP functional consultants and technical teams to ensure timely resolution.
• Create and manage tickets in ServiceNow / SAP Solution Manager and track until closure.
• Prioritize and escalate critical issues to ensure minimal business disruption.
• Maintain issue logs, prepare weekly / monthly dashboards, and analyze trends for continuous improvement.
• Assist in testing, documentation, and communication of system changes or enhancements.
• Support business users with SAP training, documentation, and best practices.