Zendesk SpecialistCozzera • vijayapura, India
Zendesk Specialist
Cozzera • vijayapura, India
1 day ago
Job descriptionImplement automated ticket routing, priority rules, and escalation processes. Enhance agent productivity through optimized macros, shortcuts, and workspace design. Build dashboards for SLA tracking, team performance, CSAT / NPS visibility, and operational metrics. Provide insights to improve handling time, backlog management, and operational efficiency. Create and maintain playbooks, process documents, and SOPs. Define and enforce Zendesk best practices for support operations. Integrate Zendesk with CRM systems, chat platforms, internal tools, and third-party apps. Ensure smooth data flow across systems for unified support operations. Support integration of AI chatbots, AI-guided workflows, and automated response systems. Optimize AI-based support flows for faster resolution and better customer experience. Work closely with Customer Support teams to understand pain points and deliver enhancements. Provide training, documentation, and knowledge transfer to support teams. 5+ years of hands-on experience as a Zendesk Specialist / Zendesk Administrator . Deep expertise in macros, triggers, automations, views, forms, SLAs, routing, and workflows. Experience integrating Zendesk with CRM & third-party tools. Strong understanding of reporting, analytics, and dashboard creation. Hands-on experience improving agent productivity and customer satisfaction metrics. Knowledge of AI chatbot setup or AI-powered assistance tools (preferred). Strong communication skills and the ability to work independently in a 4-hour daily schedule.
Position : Zendesk Specialist
Experience : 5+ Years
Employment Type : Half-Day (4 Hours per Day)
Location : Remote – India
About the Role
We are seeking an experienced Zendesk Specialist to own, configure, and optimize our Zendesk ecosystem. This role is ideal for a highly skilled professional who understands customer support operations and knows how to transform Zendesk into a fully optimized, automated, and data-driven support platform.
You will work closely with support teams, product teams, and cross-functional stakeholders to ensure Zendesk is configured for maximum efficiency, automation, and customer satisfaction.
Key Responsibilities
Zendesk Setup & Configuration
- Configure Zendesk end-to-end : ticket forms, screens, user fields, views, macros, SLAs, and routing rules.
- Build and refine business rules, triggers, and automations for advanced workflow management.
Workflow Optimization
Reporting & Analytics
Documentation & Best Practices
Integrations
AI Integration
Collaboration & Support
Required Skills & Qualifications
Create a job alert for this search
Specialist • vijayapura, India
Related jobs
Sr PTC FlexPLM Developer / Lead
KMM Technologies, Inc. • vijayapura, India
Position Name : Sr PTC FlexPLM Developer / Lead.Work Hours : M-F Working Hours : 9am EST to 2pm US EST.There is an urgent resource need with PTC FlexPLM software implementation experience.Senior Develop...Show more
Last updated: 30+ days ago • Promoted
Full-Stack Developer - 20414
Turing • vijayapura, India
Turing is looking for experienced Full Stack Developers to build modern solutions that power AI products and evaluation workflows.
LLM behavior with real-world user needs.This is a remote, flexible ...Show more
Last updated: 30+ days ago • Promoted
Senior Software Engineer DevRel
Applicantz • vijayapura, India
THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Partner with application teams to.
Accelerate application onboarding.Troubleshoot platform integration issues...Show more
Last updated: 22 days ago • Promoted
Senior Software Engineer (NodeJS / Blockchain / Smart Contracts)
ZineIQ • vijayapura, India
ZineIQ works with the Government and Companies across the globe contributing to their Digital Future.You will be part of the Technical Engineering Team and will be working on managing the operation...Show more
Last updated: 30+ days ago • Promoted
Full Stack Engineer
AideWiser SolTek • vijayapura, India
AWS (EC2, Lambda, S3, RDS, DynamoDB, etc.Design, develop, and maintain backend services using.Net Core / MVC and frontend components using React.
Build and scale backend systems on AWS cloud infrastru...Show more
Last updated: 30+ days ago • Promoted
Servicenow
Tata Consultancy Services • vijayapura, India
Greetings from Tata Consultancy Services!!.ServiceNow Sr Developer / Consultant.Designs, develops, and implements solutions on the ServiceNow platform to automate business processes.Responsible for d...Show more
Last updated: 25 days ago • Promoted
Data Centre Infra Manager - Server
Exide Energy Solutions Ltd • Doddaballapura, India
Exide Energy Solutions Limited is a wholly owned Subsidiary of Exide Industries Limited, leading battery manufacturing and distribution company in India with annual revenues of $1.Exide Energy Sol...Show more
Last updated: 30+ days ago • Promoted
Sourcing Specialist (SaaS IT)
Randstad Enterprise • Doddaballapura, India
Role : Source & Screen - Recruitment (IT Recruitment).Identify and source the candidates from job boards / Gr8 People / Indeed / LinkedIn and other sites.
Screen prospective candidates and educate candid...Show more
Last updated: 9 days ago • Promoted
OTM Consultant
KGiSL • vijayapura, India
OTM (Oracle Transportation Management) Consultant.The ideal candidate will have hands-on experience in designing, implementing, and supporting OTM / GTM solutions,.
Design, configure, and implement.Wo...Show more
Last updated: 15 days ago • Promoted
servicenow developer
Tata Consultancy Services • vijayapura, India
Come and join us for an exciting career with TCS!!!.TCS has always been in the spotlight for being adept in “the next big technologies”.
What we can offer you is a space to explore varied technologi...Show more
Last updated: 21 days ago • Promoted
Red Hat Automation Platform Architect
Value Point Systems Pvt Ltd • Doddaballapura, Karnataka, India
Job Title : Red Hat Automation & Platform Architect Location : Bangalore, India Experience : 12–18 Years Employment Type : Full-Time About the Role We are seeking an experienced Red Hat Automation & ...Show more
Last updated: 10 days ago • Promoted
Guidewire Policycenter dveloper
PwC Acceleration Center India • Doddaballapura, India
Minimum of 4 to 10 years of experience.Role : Policy Center Configuration developer.Willingness to work Second Shift (2 pm IST to 11 pm IST) to support US based clients.
Demonstrates abilities soluti...Show more
Last updated: 30+ days ago • Promoted
Residential Design Specialist
HomeLane • Devanhalli, Republic Of India, IN
Design Consultant (FOFO) Bangalore, Design.Be the Lead Designer for a set of HomeLane customers, from the first meeting to order booking to design finalization Collaborate with the customer, unders...Show more
Last updated: 2 days ago • Promoted
Home Design Solutions Expert
HomeLane • Devanhalli, Republic Of India, IN
Design Consultant (FOFO) Bangalore, Design.Be the Lead Designer for a set of HomeLane customers, from the first meeting to order booking to design finalization Collaborate with the customer, unders...Show more
Last updated: 2 days ago • Promoted
Service mesh Developer
Applicantz • vijayapura, India
THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Partner with application teams to.
Accelerate application onboarding.Troubleshoot platform integration issues...Show more
Last updated: 17 days ago • Promoted
Salesforce Developer
Gravity Infosolutions, Inc. • vijayapura, India
We are looking for an experienced.The candidate should be skilled in delivering scalable, secure solutions and collaborating with cross-functional teams.
Work with stakeholders to gather and transla...Show more
Last updated: 17 days ago • Promoted
Openair Netsuite
ACL Digital • Doddaballapura, Karnataka, India
Experience 3-5 years Implementation and Regular Health Checks of Oracle NetSuite ERP &OpenAirPSA tool Administration of Oracle NetSuite & OpenAir System and providing ad-hocsupport services to Glob...Show more
Last updated: 15 days ago • Promoted
Integration Analyst - ITX
Quadrant IT Services • vijayapura, India
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 15 days ago • Promoted