Lead Business Analyst

Description

We are seeking a Lead Business Analyst with a strong blend of technical analytical expertise and commercial acumen. This role will function as a strategic link between our technical teams and prospective clients. In addition to gathering and analysing requirements, the Lead BA will play a key role in the pre-sales cycle by shaping solution proposals, managing RFPs, and demonstrating the value of our IT services to stakeholders.

Responsibilities

Collaborate closely with Sales and Business Development teams to identify and qualify leads based on technical fit

Lead the end-to-end management and creation of responses for RFPs, RFIs, and tenders

Deliver product demonstrations and presentations to prospective clients, clearly communicating the business value of proposed solutions

Assist in preparing Scope of Work (SOW) documents, commercial proposals, and related deliverables

Conduct discovery workshops with clients to understand their business challenges, workflows, and technical requirements

Translate business needs into detailed functional specifications and technical requirements for the development team

Perform Gap Analysis to align client expectations with current service offerings

Develop comprehensive documentation including BRD, FRD, Use Cases, and process flows

Act as a trusted advisor to clients during the pre-sales phase, providing input on best practices and solution architecture

Identify upsell and cross-sell opportunities for complementary IT services during requirement analysis

Manage stakeholder expectations related to project scope, feasibility, timelines, and solution outcomes

Requirements

Minimum 8+ years of experience as a Business Analyst in the IT / software industry

Proven experience supporting the sales / pre-sales cycle, including RFP participation, proposal writing, and solution positioning for IT services or SaaS products

Bachelor’s degree in business, Computer Science, Information Technology, or a related discipline; MBA preferred

Strong understanding of SDLC, Agile methodologies, and general IT infrastructure (Cloud, APIs, Databases, etc.)

Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders

Demonstrated expertise in preparing proposals, commercial decks, and requirement artefacts

Analytical mindset with strong problem-solving and data-driven decision-making capabilities

Hands-on experience with wireframing tools (e.g., Balsamiq, Figma), project management tools (e.g., Jira, Trello), and the Microsoft Office Suite

Experience in Retail, Real Estate, E-commerce would be a plus

Certifications such as CBAP (Certified Business Analysis Professional) or CSM (Certified Scrum Master) are an added advantage

Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred