Associate Analyst

This role is responsible for overseeing complaint management along with adverse event reporting. Core activities include initial review and categorization of complaints determining reportability escalating customer issues where required preparing and submitting regulatory reports in line with applicable standards coordinating with safety teams when potential risks are identified collecting supplementary case data updating reports as needed and ensuring all complaint files are processed accurately and within reporting timelines.

Key Responsibilities :

• Prepare and send clear compliant written responses to customer complaints concerning medical devices gathering any missing details required for complete case assessment.
• Address customer concerns promptly and escalate complex or high-impact cases to the Specialist or Team Lead for guidance.
• Deliver precise and professional information to customers through both verbal and written communication.
• Manage the entire complaint lifecycle from event recording and customer follow-up to case closure or reopening when necessary.
• Coordinate with Subject Matter Experts (SMEs) and Specialists / Team Leads to ensure effective resolution of cases.
• Stay current with and adhere to all organizational policies including those related to information security and data privacy.
• Safeguard the confidentiality and integrity of both company and customer information at all times.

Knowledge Skills & Abilities

Education & Experience

Required Skills :

complaintpharmaceuticaldocumentationcustomerhealthcare

Key Skills

Data Collection,Malware Analysis,Pivot tables,Analysis Skills,Microsoft Powerpoint,Securities Law,Product Lifecycle Management,Microsoft Excel,PMP,Financial Analysis,Omniture,Data Analysis Skills

Employment Type : CONTRACT-BASED

Experience : years

Vacancy : 1