Associate Process Manager

We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.

🔹 Location : Mohali

🔹 Working Days : Monday–Friday (Saturday–Sunday fixed off)

🔹 Shifts : Flexible to work in any shift (24×5)

🔹 Domain : International Voice / Non-Voice Process

💼 Responsibilities :

Lead and manage Quality Analysts

Monitor audits & ensure quality compliance

Drive RCA, calibrations & quality improvement plans

Support operations with consistent performance insights

Handle client interactions and quality reviews

✅ Requirements :

3–5 yrs BPO experience with 1–2 yrs as Quality TL

Must have International clints handling experience

Strong QA frameworks knowledge

Excellent communication & analytical skills

Interested candidate can share their resume at rupali.devlekar.C@eclerx.com