Lead - People Operations

About Chargebee :

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. Our 1000+ team members work remotely throughout the world, including in India, Europe, and the US.

About the Function : Position Overview

The Lead – People Operations will be responsible for overseeing and managing the day-to-day HR operations function, ensuring accuracy, compliance, and efficiency in processes. This role will act as a central point for operational excellence across employee lifecycle activities, including onboarding, data management, payroll inputs, compliance, and vendor coordination. The incumbent will also drive continuous improvements in systems and processes to support business scalability.

Key Responsibilities

1. Day-to-Day HR Operations

• Manage the daily execution of HR operational processes with accuracy and timeliness.
• Oversee documentation, file management, and ensure proper maintenance of employee records.
• Establish process and protocol for HR Operations team while coordinating across Human Resource function and other functional partners (Finance, Legal & IT etc.)

2. Data & Systems Management

3. Employee Lifecycle Management

4. Query & Vendor Management

5. Compliance & Payroll Support

6. Future Readiness

Qualifications & Skills