Operations Project Lead

This role is with a partner company, which is a fast growing co-working space

Role Overview

We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end operational excellence. This role requires someone who understands the co-working / managed workspace business model, has hands-on experience with centre launches, and can act as the founder's strategic execution partner. This is a high-ownership, on-ground leadership role — not a back-office or coordination job. You will oversee design-to-handover execution for new centres, run operations across existing workspaces, and build processes that scale.

Key Responsibilities

• Own the full project lifecycle : Design → Build / Execution → Procurement → Vendor Finalisation → Licensing / Readiness → Handover to Ops
• Coordinate between designers, contractors, vendors, and internal teams to deliver centres on time, on budget, and as per design spec
• Ensure all pre-handover audits, checklists, snag lists, and readiness parameters are signed off before go-live
• Oversee day-to-day operations across centres, ensuring seamless functioning and high service standards
• Build, refine, and implement SOPs, playbooks, workflows, and governance mechanisms that scale with growth
• Lead onboarding and offboarding of clients, ensuring smooth transitions and zero-hassle experience
• Work closely with the Facilities Manager to ensure smooth hard & soft services, preventive maintenance, vendor SLAs, and issue-free daily operations
• Manage relationships with building owners / landlords; handle escalations, negotiations, and building-related issues tactfully
• Partner with the Client Experience team to ensure consistent service quality, low escalations, and client satisfaction
• Hire, lead, and mentor operations executives, vendors, and support teams to maintain service excellence
• Maintain dashboards, business updates, and monthly reviews for founder visibility and decision-making
• Identify operational gaps, implement improvements, and drive efficiencies in cost, time, and service quality

Requirements

Mandatory Requirements