Sales Operations Coordinator

Company Description

Xolopak India Ltd is a pioneering company in manufacturing bio-degradable disposable products in India. We specialize in producing wooden cutlery and ice-cream sticks and spoons that are eco-friendly along with paper napkins & paper-based bakery disposable products. Our prestigious customers include some of the largest brands in the food and ice-cream industry.

Job Summary

We are looking for a highly organized and detail-oriented Sales Coordinator to support our sales team. The sales Coordinator will be responsible for handling a variety of administrative and customer service tasks to ensure the efficiency and effectiveness of the sales operations. The ideal candidate will have excellent communication skills, strong multitasking abilities and a passion for supporting the sales process.

Key Responsibilities :

• Coordinate and support the daily operations of the sales team.
• Manage and process sales orders and ensure accurate data entry into the CRM / ERP system.
• Prepare sales reports, dashboards and presentations for management.
• Maintain and update customer records and sales documentation.
• Communicate with clients to provide product information, follow up on inquiries and resolve issues.
• Assist in organizing promotional campaigns, trade shows and sales events.
• Coordinate with internal departments (e.G., logistics, finance, customer service) to ensure smooth order fulfillment.
• Track orders from receipt to dispatch and resolve delays proactively.
• Monitor sales targets and help the team meet or exceed goals.
• Respond to and manage incoming calls, emails and other communications from customers.
• Provide general administrative support to the sales department .
• Maintain direct and indirect customers database.

Qualifications :

experience with CRM software is a plus.