Customer Support Executive

Company Description

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Role Description

This is a full-time on-site role for a Customer Support Executive, located in Gurugram. The Customer Support Executive will be responsible for responding to customer inquiries, ensuring customer satisfaction, and providing high-quality service. Daily tasks include managing online support requests, assisting with technical support issues, and working collaboratively with internal teams to resolve customer concerns in a timely and efficient manner. Maintaining professionalism and a customer-first approach will be key to success in this role.

Qualifications

Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction

Experience in managing Online Support and hands-on Technical Support

Strong interpersonal and communication skills

Problem-solving mindset and ability to work under pressure

Familiarity with CRM tools and basic technical troubleshooting knowledge

Adaptability to a dynamic, on-site working environment

Bachelor’s degree in any relevant field is preferred