Guest Relation & Events Manager

To ensure exceptional guest experiences through proactive service, relationship management, and seamless event execution. The role focuses on enhancing guest satisfaction, managing events, and driving repeat and referral business through personalized engagement and service excellence.

Key Responsibilities :

Guest Relations :

• Welcome and interact with guests, ensuring high standards of hospitality and service.
• Handle guest queries, feedback, and complaints promptly and professionally.
• Maintain guest databases, track preferences, and ensure personalized experiences for repeat guests.
• Coordinate with F&B and Operations teams to ensure smooth guest service.
• Develop and implement guest engagement activities, programs, and surprise & delight initiatives.
• Monitor guest satisfaction through feedback platforms (TripAdvisor, Google, Zomato, etc.) and initiate improvements.

Events Management :

Marketing & Coordination :

Qualifications & Experience :

Skills & Competencies :

Skills Required

Marketing Coordination, Ms Office, Social Media