Application Support ManagerAcuity Analytics • Haryāna, Republic Of India, IN

Application Support Manager

Acuity Analytics • Haryāna, Republic Of India, IN

8 hours ago

Job description

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Behavioral competencies and collaboration skills :

Strong analytical, troubleshooting, and critical thinking abilities
Ownership and accountability in issue resolution
Proactive and improvement-focused mindset
Effective communication (verbal and written)
Team collaboration across functions (Dev, QA, Infra)
Stakeholder management and reporting
Quick learner with adaptability to new technologies
Comfortable in fast-paced environments
Reliable and responsible work ethic

Core technical competencies (with hands-on experience) :

Monitoring and observability tools and principles (e.G., Prometheus, Grafana, Logic Monitor)

Operating systems : Windows (must), Linux(Good to have)

Hands-on experience with job schedulers (e.G., Autosys, Control-M).

Proficiency in working with relational database (e.G., SQL Server, Oracle), working knowledge of query plans, indexes, optimization

Application Support & Operations

7+ years in application support

Experience supporting mission-critical applications and batch processing in production environments

Application performance monitoring.

Proven track record of improving system reliability and reducing downtime

Log analysis and troubleshooting production issues

ITIL processes (e.G., incident, problem, change management)

Programming & Scripting

Proficiency in scripting languages (e.G., Python, Bash, PowerShell) for automation of of operational tasks, workflows and monitoring

Certifications (Optional but Preferred) : ITIL Foundation Certification, SRE Foundation or Practitioner Certification

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Application Support • Haryāna, Republic Of India, IN

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