Customer collection and Retention / Customer Care

Accurately recording and managing details of customer payments and outstanding balances.

• Developing and implementing effective collection strategies to achieve collection targets and minimize overdue accounts.
• Identifying opportunities to retain customers by understanding their needs and offering relevant solutions.
• Implementing retention programs and loyalty initiatives to enhance customer satisfaction and long term loyalty.
• Contacting existing and potential customers to discuss outstanding payments and encourage timely collection.
• Providing excellent customer service to address any questions, concerns, or issues related to payment and retention

Work Experience :

Should have minimum of 1-6 years of relevant work experience in Collection and Retention role (English Voice process Should have experience in Tele calling, or taking calls - Outbound & Inbound. (Voice process)

Language preferred  - Telugu, English, Hindi Week Off : 6 days working & 1 day rotational week off / Rotational Day shifts.

Skills Required

Inbound, Outbound, Ms Word, Interpersonal Skills, Retention