Customer Success Manager
Our client, a leading manufacturer of mobile accessories and electronic products, is searching for an experience Customer Success Manager. She will lead and manage team performance, drive process improvement initiatives, ensure customer satisfaction, and deliver high-priority tasks as assigned by management, contributing to the organizations operational efficiency and business objectives.
Location : Mumbai Central
Working Days : Monday to Saturday
Working Hours : 10 : 00 AM 7 : 00 PM
CTC : 12-15 Lacs per annum
Her Roles & Responsibilities will be
Team Management
Process Improvement
Reporting & Metrics
Customer Focus
High-Priority Management Requirements
Key Performance Indicators (KPIs)
Preferred candidate profile
Bachelors degree in Business Administration, Management, or related field (Masters preferred)
She should have an experience in team management, process improvement, or similar roles
She should be carrying strong analytical and problem-solving skills
She should be proficiency in MS Office and relevant reporting tools
She should carry an excellent communication and interpersonal skills
Competencies
Leadership & People Management
Process Orientation & Continuous Improvement
Customer-Centric Approach
Strategic Thinking
Adaptability and Resilience
If you are interested in moving forward with a new opportunity , please submit your updated resume so we can begin the evaluation and shortlisting process.
Regards,
Deepak
M : E :
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