Partnership Specialist at Su

Reports to : Partnership Manager – Su

Location : Mumbai

About Su :

Su is a brand of STAAH , a global leader in booking engines and channel manager technology.

With over 27,000 properties on our platform and a team of 280+ employees worldwide , we deliver unique technology enabling PMS, VR, and CRS systems to accelerate their growth.

Since its launch 5 years ago, Su has doubled its hotel portfolio every year. In December 2024, STAAH became part of The Access Group , an international business software leader with 8,500+ employees .

Job Description :

As the Partnership specialist for Su, you will manage your own portfolio of partner accounts, responsible for the account management of our Su partners (B2B). You will be key in ensuring partner integration, account growth and retention, working alongside the Su technical support team, to ensure that our partners have a smooth onboarding and have the guidance to maximise the benefit of Su for their business. Once partners are onboarded you will work closely with them to help them grow and reap the benefits of Su, conducting QBR’s and closely monitoring and reporting on their performance.

Why should you be excited about this role with Su?

You will work hand in hand with the partnership manager and team members to grow our Key partner base! You will grow daily in this exciting environment of the organization in the hospitality technology industry, conducting reviews with your account base, deploying a cutting-edge solution with a true competitive advantage!

Responsibilities :

• Ensure smooth and efficient onboarding for new Su partners ensuring that they maximize benefits of the platform.
• Ensure that partners have sufficient information, training and guidance to incorporate Su into their business and can guide and support their property partners.
• Account manage our current and new Su partners, setting growth targets and monitoring performance against them.
• Build strong relationships with key contacts within each Su partnerships, understanding their goals and helping drive growth to achieve targets.
• Conduct quarterly partner business reviews, reporting on performance, monitoring satisfaction and gaining feedback and ideas for enhancements.
• Work closely with your manager and the technical team, sharing feedback from partners to help shape the Su product development roadmap and enhancements
• Participate in refining a scalable and efficient account management process, maximising mutual benefit.
• Track KPI’s for our partners growth and provide monthly reporting to your manager.
• Work closely with the Su Sales team to ensure a smooth transition from sign up to go live.
• Review, update and improve partner training material for Su on an ongoing basis
• Record all activity through the CRM – Salesforce

Ideal Candidate profile :