Legal Grievance Officer

Job Title : Head of Grievance & Preventive Legal / Grievance Officer

Company : Hoora Technologies

Location : Nagpur (In-office)

Reports to : CEO

Experience : 5+ years in Legal, Compliance, or Grievance Management

Employment Type : Full-time (On-Site)

Salary : INR 8-15 LPA

Job Mission

You will be Hoora's internal expert focused on preventive legal action and grievance resolution . Your primary mission is to establish and lead a specialized function dedicated to resolving disputes and consumer grievances before they escalate to formal court litigation . You will also act as a key advisor, ensuring proactive legal compliance across all hiring, business functions and expansion initiatives.

Key Responsibilities 1. Grievance Resolution & Mediation

• Pre-Litigation Resolution : Build and manage the end-to-end grievance resolution mechanism focused on achieving out-of-court settlements and mediation . The key goal is to solve the case inside the room, not in the courts .
• Team Building : Recruit, train, and lead a dedicated team to efficiently handle and track consumer, partner, and vendor grievances across all service verticals (B2C, D2C, Insurance).
• Process Ownership : Define clear Standard Operating Procedures (SOPs) for logging, tracking, investigating, and resolving grievances rapidly and effectively.

2. Legal Prevention & Compliance

3. Operational Integration

Ideal Candidate Profile