Delivery Manager

About the Company Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.

We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.

Role / Designation – Project Manager.

Preferred Skills - POI / Navigations

Location – Hyderabad

Max CTC - 12 to 14 LPA

Notice Period : Immediate to 60 days

Work Model : Work From Office

Shifts : Should be flexible for rotational shifts

Job Description :

• Candidate should be from POI & Navigations background.
• Leadership skills to lead large team towards meeting project goals
• Provide recommendations for improvement of the mapping process
• Oversee hiring, training, mentoring, and reviewing performance
• Coordinate with various functional managers for smooth execution of the project Drive service delivery performance
• Escalation Management
• Risk Management
• Stakeholder interaction
• SLA Management
• People and Process management
• Deep understanding of project management systems and tools such as workflow management system
• Support Sr. Management with timely inputs on project progress and team performance
• Quality metrics review, maintenance, and management
• Client coordination resolving technical queries from the team for any escalations / resolutions
• Staffing, Training Need Identification & Training Effectiveness
• Project planning and delivery management
• Manage Team managers, Team Leads and troubleshoot issues
• Periodic status review meeting
• Manage and monitor performance
• Adapt to change management