Product Support Engineer - L1

Job Title : Product Support Engineer ( L2)

About Signzy

Signzy is an AI-powered RPA platform designed for financial services. Our platform can

automate even the most complex workflows and decision-making processes into real-time APIs.

Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over

200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India

and a top 3 acquiring bank in the US. We have strong global partnerships, including with

Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team

of 120+ people is based in Bangalore, building cutting-edge global AI products.

Working at Signzy

At Signzy, we embrace technology and innovation to develop outstanding products. We're a

tech-savvy team backed by investors passionate about creating innovative solutions. Join us

and be part of the future of financial services technology!

Job Description

As a Product Support Engineer / Product Specialist at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. This role involves working closely with both internal and external stakeholders to provide

high-quality support, ensuring compliance and security in financial transactions.

• Diagnose and troubleshoot technical issues related to Signzy systems within agreed

time limits.

SQL-related).

provide step-by-step troubleshooting.

relevant protocols.

DBAs).

reports.

required.

stakeholders.

Job Requirements

troubleshooting in web-based environments.

and security protocols in financial systems.

(e.g., Python, Bash) for automation and troubleshooting is a plus.

(AWS, S3), Linux systems (RHEL / CentOS / Debian / Ubuntu), and database

management (MongoDB, Oracle).

troubleshooting related issues.

Prometheus & Grafana for infrastructure and application-level diagnostics is an

additional advantage.

concepts and using Docker for development or testing environments.

technical solutions in simple terms.

multiple priorities.

field.

desirable.

This is your opportunity to work with cutting-edge technology in the financial services industry

and play a pivotal role in ensuring the integrity and security of financial transactions across the

globe.