Analyst Insurance

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job Description

Job Title : Analyst

Reports to : Team Manager

Scope of Role

M&G Global Services Pvt Ltd – Mumbai

M&G Global Services Pvt Ltd – Mumbai

Operations – Customer Services

Key departments / areas of responsibility

Operations

Job Dimensions

Financial

Non Financial

Not Applicable

No direct reports

Overall Job Purpose

• A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders.
• Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers.

Key Accountabilities And Responsibilities

Key Interfaces

Internal

External

Competence / Knowledge / Skills Required

Qualification

Graduate

Knowledge

Basic knowledge of computers

Skills

Good verbal and written communication skills

Ability to grasp processes and understand the implications of changes in processes

Ability to understand customer requirements and apply knowledge & training to different servicing scenarios

Eye for detail

Team player

We live by four behaviours at M&G and we ask all our employees to :

Inspire Others – Support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination

Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G Global Services Diversity and Inclusion is a strategic objective. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender / gender identity, sexual orientation, ethnicity / nationally, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements for any of our roles.

Experience

Fresher's eligible

Preference would be given to individuals

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Skills Required

Basic Knowledge Of Computers, Process Improvement, Customer Service