Sutherland - Manager - Process Excellence

Sutherland Hiring for Sr Manager - Process Improvement for Philippines !

Job Discription :

• Ensure the timely delivery of project results that meet or exceed agreed-upon metrics or goals.
• Structures identified business challenges logically.
• Mentor Project Managers on Lean Six Sigma and general project management skills
• Act as a key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust and grow with the business Lean Six Sigma transformation.
• Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies.
• Develop presentations for senior management to facilitate discussions on project or program progress, results and assistance needed from them.
• Generate insights based on tools including (but not limited to) customer interviews, desk research, discussions with Lean experts, focus groups, and surveys.
• Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer.
• Quantify impact of projects on financials, productivity, customer experience.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Provides hands-on leadership to Project Managers and 10 years of minimum experience working in BPO
• Process Improvement experience in BPO Setup is required
• At least 5 years' experience in a Process Improvement capacity
• Six Sigma Greenbelt / Black Belt Certified
• Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc.

(ref : iimjobs.com)