Operations Intern (MIS)

Job Summary :

We are seeking a detail-oriented and proactive professional to manage day-to-day operational activities ensure process compliance through call audits and maintain high-quality data reporting . The ideal candidate will possess strong analytical communication and management skills to drive operational efficiency and continuous improvement.

Key Responsibilities :

• Operational Management : Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow.
• Quality Audits : Conduct regular call audits to monitor service quality adherence to Standard Operating Procedures (SOPs) and identify areas for improvement.
• Process Improvement : Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness.
• Data Management : Maintain and update databases accurately using advanced Excel tools and formulas.
• Reporting : Prepare analyze and publish periodic operational and quality reports ensuring data integrity and actionable insights.
• Stakeholder Coordination : Collaborate with cross-functional teams to resolve issues streamline processes and ensure timely completion of deliverables.
• Problem-Solving : Address operational challenges proactively demonstrating sound judgment and effective decision-making skills.

Required Skills & Qualifications :

Preferred Qualifications :

Internship Duration & Stipend :

Required Experience :

Intern

Key Skills

Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic

Employment Type : Full-Time

Experience : years

Vacancy : 1