Quality Analyst - UK MortgageSelections HR Services Private Limited • Pune, Maharashtra, India
Quality Analyst - UK Mortgage
Selections HR Services Private Limited • Pune, Maharashtra, India
1 day ago
Job descriptionGraduate in any discipline (Commerce / Finance preferred) 4 to 8 years of overall BPO experience with at least 2 years as a QA in UK Mortgage Underwriting Strong knowledge of underwriting standards (FHA, VA, Fannie Mae, Freddie Mac) Familiarity with mortgage documents – 1003, 1008, credit report, W2s, pay stubs, tax returns, appraisal, title, etc. Proficient in MS Excel, audit tools, and reporting Excellent written and verbal communication skills Strong attention to detail, analytical thinking, and problem-solving ability Exposure to compliance and risk assessment in mortgage domain
Job Title : Quality Analyst – UK Mortgage Underwriting Process
Location : Pune, Hinjewadi
Experience : 4 to 8 Years (Minimum 2 years as a QA in US / UK Mortgage domain)
Industry : BPO / Financial Services
Process : UK Mortgage Underwriting
Role Overview :
We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the UK mortgage underwriting process. The ideal candidate will have a deep understanding of mortgage lifecycle, credit risk, income assessment, and appraisal analysis, with a strong focus on ensuring accuracy, compliance, and operational excellence through structured audits.
Key Responsibilities :
- Perform quality audits on mortgage underwriting files to ensure adherence to client and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.)
- Validate credit, income, assets, liabilities, and collateral documentation for completeness and accuracy
- Track and analyze error trends, identify root causes, and recommend corrective actions
- Collaborate with underwriters, processors, and leadership teams to ensure high-quality delivery
- Drive calibration sessions with operations and client-side QA teams
- Prepare audit reports, dashboards, and performance summaries
- Support training teams with insights to improve quality and reduce defects
- Ensure compliance with US mortgage regulations and internal policies
Required Skills & Qualifications :
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Quality Analyst • Pune, Maharashtra, India
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