Director of Service & Delivery

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

Role Overview :

The Director of Services and Delivery is responsible for leading global service operations for EOR and AOR workforce programs. This role ensures scalable, high-quality client delivery across diverse markets through strategic leadership, process excellence, and continuous innovation. The Director acts as the operational bridge between clients, internal teams, and partners, driving efficiency, standardization, and exceptional service experiences.

Key Responsibilities :

1. Leadership & Team Management

• Lead and develop a global team of EOR Onboarding Managers, Team Leads, and service delivery professionals.
• Define organizational structure, resource allocation, and performance standards to ensure service excellence.
• Foster a culture of accountability, collaboration, and continuous improvement across teams.

2. Service Delivery Excellence

3. Process Optimization & Innovation

4. Client Relationship & Escalation Management

5. Strategic Collaboration & Reporting

Requirements :

Skills Required

Performance Reporting, Process Improvement, Automation