Renewal Specialist

Role & responsibilities

Lead Qualification & Prospecting

Lead a team of

Enterprise Agreement (EA) Renewal Specialists , providing guidance, support, and performance feedback to achieve business objectives.

Develop and execute renewal strategies for both

managed accounts

and

Top Unmanaged Accounts (UMA) , expanding the overall customer footprint.

Coordinate with

regional and global teams

to ensure renewal excellence and growth across all assigned accounts.

Customer & Account Engagement

Act as the

primary contact

for key enterprise customers and Top Unmanaged Accounts, establishing trusted relationships and ensuring renewal readiness.

Proactively identify

renewal risks ,

renewal-ready opportunities , and

potential expansion areas

within target accounts.

Conduct strategic discussions with customers to communicate the

Cybersecurity value proposition

and align renewal roadmaps with their future business needs.

Pipeline & Opportunity Management

Oversee the

Enterprise Agreement renewals pipeline , ensuring forecasting accuracy and timely processing of all renewals.

Identify, qualify, and convert renewal opportunities within Top Unmanaged Accounts to achieve strong engagement and closure rates.

Track and report key metrics, including renewal conversion, revenue contribution, and upsell / cross-sell progress.

Stakeholder Collaboration

Collaborate with

Product Managers, Technical Account Managers, Partner Account Managers, and Customer Engineers

to ensure customer satisfaction and business continuity.

Partner with

Sales and Marketing

teams to design targeted outreach campaigns aimed at activating and converting Top Unmanaged Accounts.

Performance & Governance

Maintain

data accuracy and hygiene

across CRM systems and trackers, ensuring visibility into all renewal and account engagement activities.

Meet and exceed performance targets related to

renewal conversion ,

net-new revenue , and

customer expansion .

Skills and Qualifications

Bachelors degree in

Business, IT, or a related field ; MBA preferred.

7+ years of

sales, renewals, or account management

experience within the

cybersecurity domain .

Proven track record in

renewals management ,

account retention , and

inside sales .

Demonstrated ability to engage with

unmanaged or dormant accounts , driving conversion and revenue growth.

Strong understanding of

Cybersecurity products and solutions .

Excellent

communication, stakeholder management, and organizational

skills.

High degree of

ownership, self-motivation , and passion for

customer success .

Preferred Attributes

Familiarity with cybersecurity certifications such as

CISSP ,

CISM , or vendor-specific credentials (e.g.,

Palo Alto Networks, Fortinet, Kaspersky ).

Prior experience working with

Managed Security Service Providers (MSSPs)

or

global cybersecurity vendors'

If interested kindly reach out at

sharma.ayushi@denave.com