Dayforce Payroll Support Analyst

Job Title : ( Dayforce Payroll Support Analyst )

About Kyyba :

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description

Job Introduction (Primary Accountabilities of the position)

We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Payroll System Support Analyst. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce payroll system throughout Canada and the US. You will act as the main point of contact for all payroll-related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates.

The successful candidate will have previous implementation and / or support experience with the Ceridian Dayforce solution.

Major Responsibilities (List in order of importance, min 3 – max 10)Serve as primary point of contact for Dayforce payroll related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.

Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.

Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.

Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.

Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.

Maintain accurate documentation of system processes, procedures, and issue resolutions.

Train end-users on system functionalities, best practices, and updates as needed.

Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce

Knowledge and Education (Required minimum education)

Completion of University Degree

Work Experience ( Consider the length of time and type of experience)

1 to 3 Years of Work Related Experience

Skills and Competencies Required to Perform the Job ( communication skills, analytical and problem-solving abilities, etc.)Minimum 2 years of experience in providing technical support for HR / payroll systems, preferably Dayforce.

Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.

Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.

Detail-oriented with strong organizational and documentation skills.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in data analysis and reporting

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Ability to adapt to changing priorities and manage multiple tasks simultaneously

Ability to manage confidential and sensitive employee information

Understanding of HR, payroll and time operations and experience in employee data management

Proficiency in Microsoft Office Suite, particularly Excel

Knowledge of how Workday HCM works with Dayforce is preferred

Working Conditions and Environment

Office environment

Travel ( Indicate the level of travel required to perform the job)

10-25% Regular Overnight Travel

Any Additional Information (Language proficiency, etc.)

Strong English skills are mandatory.

Location : ( Banglore )

Disclaimer :

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards :

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

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