Outreach Manager

Job Title : Manager – Admissions & Outreach

Role Overview :

The Manager – Admissions & Operations is responsible for driving admissions targets, managing the admissions team, overseeing office operations, and ensuring smooth post-sales processes. The role requires strategic planning, team leadership, field supervision, and analytical insights to enhance business performance and maintain high standards of process compliance.

Key Responsibilities :

1. Admissions & Sales Management

Achieve admission targets while ensuring quality post-sales follow-up.

Generate leads through calls and other channels, and monitor conversion ratios for each team member.

Allocate units effectively and track performance metrics.

Ensure timely and accurate CUIMS / UIMS data entry and reporting.

Monitor the role and tasks of Admission Counsellors to ensure efficiency and accountability.

2. Team Leadership & Training

Define territories, set targets, and create weekly plans for each manager.

Support team members in the field at least 3 days a week while focusing on personal territory 3 days a week.

Conduct field training for new employees and provide ongoing coaching.

Recommend or discommend team members based on individual monthly performance.

Provide school lists and work plans month-wise for each team member.

Conduct daily fast-track sessions with the team and twice-weekly Skype reviews.

Ensure adherence to all organizational policies, processes, and discipline.

3. Office & Administrative Management

Oversee office operations, including asset management, finances, and marketing collaterals.

Track inventory and raise requirements for team members at least 10 days in advance.

Maintain regular communication with leadership, including weekly review meetings with Zone Manager (ZM).

4. Analysis & Strategy

Monitor competitor activity and analyze business strategies in the market.

Develop analytical skills to assess team performance and improve business outcomes.

Conduct random checks (thank-you calls, feedback calls) to verify authenticity of field visits.

Ensure proactive planning, supervision, and process adherence to drive operational excellence.