Process Excellence Lead ( Risk / Change Management)

Qualifications and Requirements

Education :

Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required.

Master’s degree or MBA preferred.

Certifications :

Lean Six Sigma Black Belt or Master Black Belt certification required.

Project Management Professional (PMP) or equivalent certification is a plus.

Change Management certification (e.g., PROSCI, ACMP) is advantageous.

Experience :

Minimum of 7–10 years of relevant experience in process improvement, operational excellence, or business transformation.

Proven experience leading enterprise-level process improvement initiatives with measurable results.

Experience in training and coaching professionals in process excellence tools and techniques.

Familiarity with agile methodologies and digital process transformation is preferred.

Key Responsibilities

1. Process Improvement Leadership

Lead cross-functional process improvement initiatives across the business to improve quality, reduce costs, increase efficiency, and enhance customer satisfaction.

Utilize methodologies such as Lean, Six Sigma, Kaizen, and Design Thinking to identify root causes, eliminate waste, and standardize best practices.

2. Strategic Thinking & Operational Strategy

Partner with senior leadership to understand business strategy and translate it into process improvement opportunities and initiatives.

Develop short-term and long-term process excellence strategies that support organizational growth, innovation, and operational resilience.

3. Training, Coaching, and Capability Building

Design and deliver training programs in Lean Six Sigma, problem-solving, root cause analysis, and continuous improvement tools to build internal capability.

Mentor and coach team members and process owners at various levels on improvement projects and change management techniques.

4. Change Management & Culture Building

Act as a change leader to facilitate smooth adoption of new processes, technologies, and behaviors.

Collaborate with HR, Communications, and leadership teams to embed continuous improvement into the organizational culture.

5. Performance Measurement and Reporting

Define, track, and report on key performance indicators (KPIs) to monitor the effectiveness and ROI of improvement initiatives.

Prepare dashboards and executive presentations to communicate progress, challenges, and successes of process excellence programs.

Conduct post-implementation reviews to validate improvements, share lessons learned, and capture best practices for future use.