Customer Relationship Management ManagerLimelight Lab Grown Diamonds • gurugram, uttar pradesh, in
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • gurugram, uttar pradesh, in
5 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • gurugram, uttar pradesh, in
Related jobs
)
)
Assistant Manager - Process Training (US Residential Mortgage Underwriting) - Gurgaon
WNS • Gurugram, Haryana, India
Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts.In this role, you will ov...Show more
Last updated: 9 days ago • Promoted
Client Onboarding Manager - India
BiteSpeed • gurugram, uttar pradesh, in
AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager-PMS & AIF
Hireginie • Gurugram, Haryana, India
Relationship Manager / Investment Advisor.Wealth Management / Investment Advisory).Manage and grow relationships with HNI / affluent clients.
Mutual Funds, PMS, AIF, Bonds, Structured Products.Conduct...Show more
Last updated: 21 hours ago • Promoted • New!
Urgent Opening- Sr Relationship Manager
Bajaj Capital Ltd • gurugram, uttar pradesh, in
Designation- Relationship Manager / Sr Relationship Manager.Develop and provide solutions to the client’s basis their requirements.
Conduct timely and regular follow-up with the leads and tag them on...Show more
Last updated: 5 hours ago • Promoted • New!
Order Management Representative
Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd • gurgaon, haryana, in
Teamware Solutions a division of Quantum Leap Consulting Pvt.Teamware iis hiring for Order Management / Contract Management role.
Notice period : immediate joiners.The Business SME provides deep Order t...Show more
Last updated: 5 hours ago • Promoted • New!
Relationship Manager- SME / Mid Corporates
The Premier Consultants ( Recruitment Company ) • gurugram, uttar pradesh, in
This is regarding a Job Opportunity with a leading Bank.Designation- AVP / DVP- Relationship Manager- SME / Mid Corporates.
Acquisition of NTB (New to bank).Responsible for maintaining quality portfolio...Show more
Last updated: 5 hours ago • Promoted • New!
Relationship Manager
Nuvama Wealth • gurgaon, haryana, in
Relationship Manager- B2B Business.We are looking for a driven and proactive Partner Activation Specialist to re-engage and activate dormant / inactive partners mapped under our B2B channel.The ideal...Show more
Last updated: 30+ days ago • Promoted
Sr Investment Relationship Manager (AVP)
Waytogo Consultants • gurugram, uttar pradesh, in
Identify and acquire new HNI / UHNI clients with investible assets above the defined segment threshold.Develop strong relationships with clients through a consultative approach and customized inves...Show more
Last updated: 5 hours ago • Promoted • New!
Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management - INR 50 to 60 L
CareerXperts Consulting • gurugram, uttar pradesh, in
Our client is hiring for Engagement Manger : .Deep empathy for the customer - building relationships so the customer knows that we have a deep understanding of their organisation and that we’re with ...Show more
Last updated: 5 hours ago • Promoted • New!
BRM(Branch Relationship Manager)
Response Informatics • gurugram, uttar pradesh, in
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our.DBS has a full spectrum of products and services, including.
NRI), investments, insurance, mortgages, cred...Show more
Last updated: 5 hours ago • Promoted • New!
Head of Customer Relationship Management (CRM Head)
Real Estate Company based in Gurgaon • gurgaon, haryana, in
Looking to connect with Senior CRM professionals in Real Estate development firms for a client based in Delhi - NCR (Office in Gurgaon).
They have been in operation for more than 20 years and delive...Show more
Last updated: 5 hours ago • Promoted • New!
NR Relationship Manager
Kotak Mahindra Bank • gurgaon, haryana, in
Acquire new NRI clients and build long-term relationships.Cross-sell banking and investment products (liabilities, assets, forex, insurance, mutual funds).
Ensure accurate documentation, KYC, and RB...Show more
Last updated: 5 hours ago • Promoted • New!
Senior Service Delivery Manager
GBIT (Global Bridge InfoTech Inc) • gurgaon, haryana, in
We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world’s leading fintech clients.
This role focuses on strengthening Seller Risk and Fraud ...Show more
Last updated: 5 hours ago • Promoted • New!
Delivery Head
Talentgigs • gurugram, uttar pradesh, in
Job Title : Global Delivery Manager.CSAT (Customer Satisfaction) scores.This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while...Show more
Last updated: 5 hours ago • Promoted • New!
Branch Manager Life Insurance
TekPillar® • gurugram, uttar pradesh, in
Job Title : Branch Manager – Agency Channel.Job Description (Short & Effective) : .Life Insurance – Agency Channel at.The role includes driving sales through advisors, building a strong agency team, a...Show more
Last updated: 5 hours ago • Promoted • New!
Relationship Manager
Petpooja • gurugram, uttar pradesh, in
Petpooja Restaurant Billing Platform.You will represent Petpooja in the market, drive sales targets, and ensure customer satisfaction.
Two-wheeler with a valid driving license.Generate leads through...Show more
Last updated: 30+ days ago • Promoted
Senior Service Delivery Manager
Concentrix • gurgaon, haryana, in
Position : Senior Manager, Operations (US-Healthcare).We are looking for an experienced leader who has a strong customer focus, ability to lead multi-functional teams and wants to grow in a fast-pac...Show more
Last updated: 5 hours ago • Promoted • New!
Relationship Manager
Response Informatics • gurugram, uttar pradesh, in
Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and.Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist.Ensure c...Show more
Last updated: 5 hours ago • Promoted • New!