Senior Business Systems Analyst – ServiceNow (HRSD)

Role :  Senior Business Systems Analyst - ServiceNow (HRSD)

Company Name : WillWare Technologies

Location : Bangalore / Hyderabad

Work Mode : Hybrid

Job Description :

We are looking for an experienced  Senior Business Systems Analyst  with strong hands-on expertise in  ServiceNow , especially  HRSD , to join our team and contribute to impactful enterprise implementations.

Responsibilities :

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Collaborate with Product Owners, Architects, Developers, and QA teams to translate requirements into user stories and functional specifications.
• Support ServiceNow modules such as Incident, Change, Service Catalog, Knowledge, Case Management, and HRSD.
• Act as a liaison between business users and technical teams to ensure successful solution delivery.
• Work with US-based stakeholders, ensuring a minimum of 4 hours of overlap with PST for meetings, requirement gathering, and sprint planning.
• Participate in UAT, create test cases, and validate solutions before deployment.
• Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
• Prepare documentation, process flows, BRDs, and training materials.
• Provide regular status updates to leadership and project teams.

Qualifications :

Certifications :