Client Solutions Engineer

What is BigFix?

Our BigFix business is one of the recognized leaders in endpoint management and security with fully automated discovery, management, patch and remediation, across on premise and cloud devices regardless of their location or connectivity. It is the trusted endpoint solution for 100,000,000 endpoints in 150 countries.

The individual will perform in a technical pre-sales and post sales role for Big Fix with Clients. They will be expected to attend meetings with potential Clients to determine the technical and business requirements and ensuring that all necessary information is collated prior to producing a solution. They will be the accountable for providing the technical solutions in a professional manner and to agreed timeframes. They will be expected to deliver short-term BigFix professional services if required. They will work continuously on the long term success of the account in concert with other HCL employees and partners.

Experience :

The candidate for the BigFix Technical Advisor role will ideally have several years of combined hands on systems administration, endpoint operations / management, and cybersecurity knowledge. That knowledge can be from a career in IT, Sales Engineering with a vendor - or both. Knowledge across multiple operating systems and some scripting background is highly valued. The ideal candidate is always leaning forward, taking initiative to create a solution where one is absent and apply creative problem solving to the benefit of the customer and HCL business.

Responsibilities & Core KPPs :

• To mentor, organize, report for, and lead team of Technical Advisor peers
• To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Provide technical solutions in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally
• Deliver training on solutions and provide product support to channel partners and internal stakeholders
• Create internal design configuration documentation including network diagrams with technical explanations
• Work with Product Management and Engineering to provide feedback on issues with current products and provide input around new products
• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• Perform technical development for solutions as part of a design and development framework
• Able to understand business drivers and risks involved to the customer
• Sell technical solutions to the customer with professionalism and enthusiasm
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
• Create technical demos and enable product sellers.

Travel : up to 50% travel