Service Deivery Manager -GAD

Role Overview :

We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix / Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Key Responsibilities :

• Act as the support lead for application support activities
• Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL / SQL, and Unix environments
• Act as the point of escalation for priority incidents and drive root cause analysis
• Provide L2 / L3 support for a complex, Java-based global application
• Lead investigation and resolution of production issues
• Support deployment and release activities for upcoming versions
• Collaborate with the onshore team and guide offshore support engineers
• Ensure timely and quality resolution of incidents within SLA
• Maintain and update operational documentation, support runbooks, and issue logs
• Prepare and deliver weekly / monthly operational reports in PowerPoint (ticket trends, open / closed status, incident types, etc.)

Required Skills :

Strong Java troubleshooting and debugging skills to analyse and resolve application issues

Knowledge of Servlets, JSP, and JDBC for application issue triaging

Experience with Oracle 19c SQL / PL-SQL scripting, performance tuning, and DB monitoring

Familiarity with IBM Liberty and Tomcat for app deployment and monitoring

Proficient in Unix / Linux (RHEL) log analysis, cron jobs, shell commands

Must-Have :

Java Application Support

SQL / PLSQL

Linux / Unix

L2 Support

Lead Support

Good-to-Have :

HTML / CSS

Javascript

Servlets, JSP, and JDBC

Shell / Bash,c / c++

Eligibility / Qualifications :

Education : 10 +2 +3

Experience : 10 to 15 yrs

Skills Required

Java, Oracle, Linux, Tomcat, Pl Sql