Technical Support Engineer - Global IT & Product Support (Fully Remote)SkillsCapital • gurugram, uttar pradesh, in
Technical Support Engineer - Global IT & Product Support (Fully Remote)
SkillsCapital • gurugram, uttar pradesh, in
14 hours ago
Job type
- Remote
Job descriptionSaaS Product Support Engineer Cloud Support Engineer Network Support Engineer Desktop Support Engineer (Remote) Type : Independent Freelance Consultant Location : 100% Remote Duration : 6–12 month contract (extendable to multi-year projects) Start Date : Immediate or within the next few weeks Clients : SaaS companies, global IT teams, and enterprise support organizations Respond to incoming support requests, troubleshoot issues, and provide timely solutions. Diagnose technical problems related to software, systems, networks, or cloud services. Work with internal engineering and product teams to resolve escalated issues. Manage tickets, update status, and document solutions in the support platform. Assist users with configuration, setup, installation, and environment troubleshooting. Perform root cause analysis for recurring issues and propose long-term fixes. Support system monitoring, alerts, incident management, and SLA compliance. Provide clear communication, user guidance, and follow-ups with global customers. Participate in knowledge base creation and continuous improvement of support processes. Minimum 1–3 years of experience in Technical Support, IT Support, or Application Support. Strong troubleshooting skills across software, systems, or network environments. Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.). Basic understanding of OS (Windows / Mac / Linux) and networking fundamentals. Ability to communicate clearly with international users and technical teams. Comfortable working in remote distributed environments. Experience supporting cloud platforms (AWS, Azure, or GCP). Familiarity with SQL for basic data validation and debugging. Exposure to APIs, log analysis, and monitoring tools. Basic scripting knowledge (Bash, PowerShell, Python) is a plus. Understanding of ITIL processes (incident, problem, change management). Prior experience supporting SaaS products or web applications. High-volume technical support roles across global organizations. Multiple openings with rapid onboarding. Fully remote and flexible working hours. Long-term freelance opportunities with consistent workload. Work directly with product, engineering, and global IT teams. Send your CV to Careers@SkillsCapital.io
We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.
Open Roles (Multiple Positions)
We are recruiting across core and specialized support functions :
Core Support Roles
- Technical Support Engineer
- Application Support Engineer
- L1 / L2 Support Engineer
- IT Support Specialist
Specialized Support Roles
If you have strong technical problem-solving skills, we encourage you to apply.
Engagement Details
Key Responsibilities
Minimum Qualifications
Preferred Skills
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Technical Support Engineer • gurugram, uttar pradesh, in
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