SITA 2025 - Major Incident Manager

the job : WELCOME TO SITA :

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM :

• This role will lead team responsible for managing critical incident resolution, minimizing business impact, and ensuring timely service restoration through structured processes and effective communication.
• You will oversee the crisis management process when needed and defines training needs for Data Center Operations.
• This role will drive team performance through leadership, development, and alignment with organizational goals.
• Managing change requests and owns the Change Control Board to ensure consistent and controlled implementation across portfolios.
• You will be responsible to Combines strategic oversight with operational execution to ensure service continuity and process excellence.

WHAT YOULL DO :

Service Desk Operations & Delivery :

Incident & Major Incident Management :

Leadership & Stakeholder Engagement :

ABOUT YOUR SKILLS : Minimum 7 years relevant travel industry experience preferably in the in-airline industry systems Network Support, Infrastructure Support or Application support or delivery.

Functional Skills :

Technical Skills :

WHAT WE OFFER :

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Employee Wellbeing : Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.

(ref : iimjobs.com)