Head of City Operations

About Truww

At Truww, we’re building the world’s most trusted and customer-centric home interiors brand. By streamlining an otherwise unorganized industry, we ensure every homeowner enjoys a transparent, on-time, and high-quality interiors experience.

Role Overview

As the General Manager – Operations , you’ll lead and mentor a city operations team to ensure flawless project execution and customer delight—from booking to handover. You’ll own regional delivery, team performance, and customer satisfaction while driving alignment across design, production, and installation teams.

Key Responsibilities

• Lead a team of Operations Leads and Project Managers to deliver projects on time and within quality standards.
• Own end-to-end customer experience post-booking, ensuring timely handovers and top CSAT scores.
• Act as the highest point of escalation for your region, resolving issues within committed timelines.
• Ensure adherence to Truww SOPs and process standards across teams.
• Collaborate with cross-functional teams (Design, Vendor, Category, Product, and Finance) for smooth execution.
• Drive operational metrics like Move-in adherence, CSAT, and Cost efficiency.
• Build and manage partnerships with builders, architects, and interior consultants to expand reach.

Requirements

Why Truww

Join a fast-growing, tech-driven interiors brand that values ownership, innovation, and customer obsession. Lead impactful operations and shape how India experiences home interiors.