Customer Relationship Management ManagerLimelight Lab Grown Diamonds • India
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • India
3 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • India
Related jobs
)
)
Relationship Manager
Petpooja • India
Petpooja Restaurant Billing Platform.You will represent Petpooja in the market, drive sales targets, and ensure customer satisfaction.
Two-wheeler with a valid driving license.Generate leads through...Show more
Last updated: 30+ days ago • Promoted
Customer Relationship Management Manager
Cornet Hiring Solutions • Jaipur, Republic Of India, IN
We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales.
You’ll be the first point of contact for...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager
Wealthy • India
Wealthy is a Fintech Wealth Management platform based at Banglore.Our platform enables professionals to grow wealth for investors, allowing partners to focus on their clients, earn a fair share of ...Show more
Last updated: 3 hours ago • Promoted • New!
Urgent Opening- Sr Relationship Manager
Bajaj Capital Ltd • India
Designation- Relationship Manager / Sr Relationship Manager.Develop and provide solutions to the client’s basis their requirements.
Conduct timely and regular follow-up with the leads and tag them on...Show more
Last updated: 3 hours ago • Promoted • New!
Manager - CRM
Emeritus • India, India
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager
Nuvama Wealth • India
Relationship Manager- B2B Business.We are looking for a driven and proactive Partner Activation Specialist to re-engage and activate dormant / inactive partners mapped under our B2B channel.The ideal...Show more
Last updated: 3 hours ago • Promoted • New!
CFP & Relationship Manager
Hireginie • India
Is a leading fintech platform transforming the way new-age Indians manage their finances.By leveraging technology, we offer smarter, faster, and more convenient financial solutions.With over ₹1000 ...Show more
Last updated: 3 hours ago • Promoted • New!
Head of Customer Relationship Management (CRM Head)
Real Estate Company based in Gurgaon • India
Looking to connect with Senior CRM professionals in Real Estate development firms for a client based in Delhi - NCR (Office in Gurgaon).
They have been in operation for more than 20 years and delive...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Service Delivery Manager
GBIT (Global Bridge InfoTech Inc) • India
We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world’s leading fintech clients.
This role focuses on strengthening Seller Risk and Fraud ...Show more
Last updated: 3 hours ago • Promoted • New!
Relationship Manager
Response Informatics • India
Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and.Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist.Ensure c...Show more
Last updated: 3 hours ago • Promoted • New!
Relationship Management Lead
JSW Realty • Republic Of India, IN
Be the primary point of contact for high-net-worth clients, ensuring a seamless and personalized experience throughout their property journey.
The role involves building and nurturing long-term rela...Show more
Last updated: 7 hours ago • Promoted • New!
Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management - INR 50 to 60 L
CareerXperts Consulting • India
Our client is hiring for Engagement Manger : .Deep empathy for the customer - building relationships so the customer knows that we have a deep understanding of their organisation and that we’re with ...Show more
Last updated: 3 hours ago • Promoted • New!
BRM(Branch Relationship Manager)
Response Informatics • India
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our.DBS has a full spectrum of products and services, including.
NRI), investments, insurance, mortgages, cred...Show more
Last updated: 3 hours ago • Promoted • New!
Customer Relationship Manager
JuiceLabs AI • Republic Of India, IN
Juice AI is building the Creative Performance OS for modern brands.We sit at the upstream thinking layer of marketing, using vertical AI to turn brand inputs into sharp insights, big ideas, and hig...Show more
Last updated: 7 hours ago • Promoted • New!
NR Relationship Manager
Kotak Mahindra Bank • India
Acquire new NRI clients and build long-term relationships.Cross-sell banking and investment products (liabilities, assets, forex, insurance, mutual funds).
Ensure accurate documentation, KYC, and RB...Show more
Last updated: 3 hours ago • Promoted • New!
Relationship Manager- SME / Mid Corporates
The Premier Consultants ( Recruitment Company ) • India
This is regarding a Job Opportunity with a leading Bank.Designation- AVP / DVP- Relationship Manager- SME / Mid Corporates.
Acquisition of NTB (New to bank).Responsible for maintaining quality portfolio...Show more
Last updated: 3 hours ago • Promoted • New!
Relationship Manager
PurpleFinch • India
PurpleFinch is a renowned financial services firm dedicated to helping individuals and businesses achieve their financial aspirations.
We specialize in providing tailored financial solutions, includ...Show more
Last updated: 4 hours ago • Promoted • New!
Sr Investment Relationship Manager (AVP)
Waytogo Consultants • India
Identify and acquire new HNI / UHNI clients with investible assets above the defined segment threshold.Develop strong relationships with clients through a consultative approach and customized inves...Show more
Last updated: 3 hours ago • Promoted • New!