Analyst - IT Service desk

Join Our Team as an Analyst - IT & Solutions - Service Desk

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.

Key Responsibilities

As an Analyst - IT & Solutions - Service Desk, your responsibilities will include :

• Register and resolve all IT related 1st level / 2nd level incidents and requests.
• NOC Monitoring.
• Windows Imaging / Reimaging Task (Intune / MEM).
• User Access Management tasks in Active Directory (User Creation / Deletion / Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
• Collection and documentation of best-practice / processes and other technical processes.
• Escalation of unresolved or out of team scope tickets to the next level support.
• Ensuring end user happiness by providing best in-class customer services.

Job Requirements

Skillset &Qualification :

Should have minimum 3 years of proven experience in 1st & 2nd level support.

We are looking for ambitious and driven individuals who have a proven track record in IT support. Ideal candidates will possess :

Company description

What we offer

Skills Required

O365, Databases, Active Directory, Networks, Servers, User Access Management, It Infrastructure, Exchange