IT Project Manager
Company : MMC Corporate
Description :
As a VMO Service Delivery Manager is responsible for tracking and analyzing the delivery of services to ensure they align with the organizations value and strategic goals. They assess service performance identify opportunities to maximize value and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement ensuring services deliver measurable business value and enhance overall efficiency.
Responsibility
% of time spent
Service Performance Analysis and Reporting
- What to do : Collect analyze and interpret data on service delivery performance against agreed metrics and value targets. Prepare clear reports and dashboards to communicate findings to stakeholders.
- How : Use data tools and collaborate with service teams to gather accurate information. Identify trends risks and opportunities for improvement.
- Direction : Moderate direction; expected to work independently but escalate complex issues or insights to management.
40%
Value Optimization and Improvement Initiatives
30%
Stakeholder Engagement and Communication
15%
Documentation and Compliance
10%
Continuous Learning and Process Enhancement
5%
Education
(degree / diploma)
Degree in Computer Science Management Information Systems (MIS) or equivalent work experience.
Experience
Knowledge and skills (general and technical)
Other requirements (licenses certifications specialized training)
Lean Six Sigma Scrum Master and P30 or Prince 2 certifications
Marsh McLennan (NYSE : MMC) is a global leader in risk strategy and people advising clients in 130 countries across four businesses : Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Required Experience :
IC
Key Skills
IT Experience,Project Management Methodology,Project / Program Management,IT Project Management,Agile,PMBOK,Visio,Waterfall,Project Management,Microsoft Project,Project Management Lifecycle,SDLC
Employment Type : Full-Time
Experience : years
Vacancy : 1
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